Terms of Use

 

The Essential Fire Door Company Limited

​

1. Introduction

​

This Privacy Policy outlines how The Essential Fire Door Company (“we”, “our”, “us”) collects, uses, stores, and protects the personal information of users (“you”) who visit our website or use our services. We are committed to ensuring that your privacy is protected and handled in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

 

2. Information We Collect

​

We may collect the following types of personal data:

• Full name and job title

• Contact information including email address and phone number

• Business address and property details

• Details related to fire door inspections and maintenance services

• Payment and invoicing information (where applicable)

• IP address, browser type, and usage data when using our website

We only collect personal data when there is a lawful basis to do so, such as your consent, a contract with you, or a legal obligation.

 

3. How We Use Your Information

​

We use the information collected to:

• Deliver and manage fire door inspection and maintenance services

• Respond to your enquiries or requests

• Send invoices and manage payments

• Comply with legal and regulatory obligations

• Improve our website, services, and customer experience

 

4. Sharing Your Information

​

We do not sell, rent, or trade your personal information. We may share your data with:

• Third-party service providers (e.g. cloud hosting, invoicing platforms) who support our operations

• Legal or regulatory authorities when required by law

All third-party providers are required to handle your data securely and only for the purposes we specify.

 

5. Cookies and Website Tracking

​

Our website may use cookies and similar technologies to enhance your experience. You can adjust your browser settings to refuse cookies or alert you when they are being used. Please note, disabling cookies may affect site functionality.

 

6. Data Storage and Security

​

We store your personal information securely and take reasonable steps to protect it from loss, misuse, or unauthorised access. This includes secure cloud storage and encryption practices where applicable.

 

7. Your Rights

​

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where legally permissible)

• Object to or restrict how we process your data

• Withdraw consent where consent was the basis for processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, contact us at emily@essentialdoors.com